CHEEKY SALE - ALL PONYTAILS $25

I AM NOT IN LOVE, CAN IT BE RETURNED?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. If 7 days have gone by since you received your item, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and in its original packaging. You’ll also need the proof of purchase.
 

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Returns Process
To begin your return, please contact us at creative@colourfulme.co.nz, please include full details your name, your order number and reason for return, that way we can set aside any items you may require for exchange.

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Returns must be received within 7 business days of receiving your order. Exchange is subject to availability. Returns and exchanges received outside of the above time frame will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on the original item are non-refundable, unless the item is defective or damaged.

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Please include full details, name and order number on the returned parcels.

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Once the item has been received and deemed to be in original condition, you will either be contacted to arrange the redelivery of your exchange or refunded on your original payment method on the original cost of the goods (excluding shipping charges). Please remember it can take some time for your bank or credit card company to process the refund.

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If there are signs that the item has been worn, damaged or is not up to saleable quality we reserve the right to refuse the return. 

EXCHANGES
The fastest way to ensure you get what you want is to contact us, then return the item you have, and once the return is accepted, we will send you the new item if available.

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DAMAGES & ISSUES
We take special care to check all items are free from any faults before being sent to you.

In the unlikely event that you receive a faulty item we ask that you contact us at creative@colourfulme.co.nz, outlining the issue and attaching any relevant images.

Returns of faulty goods must occur with 7 business days of receiving your parcel. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear, or mishandling, will not be accepted as faulty.

In the first instance, we offer a direct exchange on faulty goods. If we do not have a replacement available we will happily offer you a refund to the value of the item at the time of purchase and any shipping costs incurred.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

CAN I CANCEL MY ORDER?
Once an order has been placed we are unable to cancel the order. In the instance that you ordered incorrectly and your order has not been dispatched, we will happily issue a credit or arrange an exchange.