CHEEKY SALE - ALL PONYTAILS $25

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We aim to dispatch all in stock orders within 1-2 working days. All orders will be sent via tracked courier and shipped within 24 hours of payment being received.

Orders placed on Saturday, Sunday and Public Holidays will be shipped on the following working day. 

Please allow 2 to 5 working days for NZ deliveries (Rural, 4-8 working days).
For Australian delivery please allow between 15 and 20 working days. 
Rest of the world please allow around 30 working days.

If you don't receive a tracking number after 2-3 business days please email us at creative@colourfulme.co.nz.

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Please also bare in mind we only a small team and although we process orders as soon as we can, occasionally they can take a little longer than these time frames. If you are needing an order before a specific date, please get in touch with us before you place the order and we'll ensure it is fast tracked for you!

 

Delivery 
Delivery is made by courier.  Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.  

We cannot take responsibility for any orders that go missing due to incorrect delivery information provided by you. Delivery to rural addresses may take longer in some areas.

You must notify us within 7 days of the dispatch date if you have not received an item.


Delays
There may be times where delivery or shipment is unfortunately delayed due to circumstances outside of our control, such as courier network delays, adverse weather, road closures, pandemics, silly seasons etc.  

Please feel free to contact us if you have not received your order within the targeted delivery time. 

We haven't received a dispatch confirmation email yet? 

We aim to dispatch orders of in stock items as soon as we can - most of the time that is the same or next working day but occasionally it can take 2-3 days as we are only a small team and some weeks are busier than others.

It also pays to double check in the item's products description on the website as some products have shipping times of up to 7-10 working days or occasionally longer. We do this on products that we don't carry large quantities of stock of, so that instead of the product showing up as sold out, we leave it up on the website so you're still able to purchase it and we send it out to you as soon as the new shipment of them arrives.